HelpBus.online - Deliver help just a click away

At HelpBus.online, we believe that help can be just a click away. If you are looking for assistance to use a product or for a tool offer support for your customers, this is the platform for you.

Ease support procedures and boost innovation

Enable your customers community to ask and answer questions through the HelpBus.online ”Self-support tool” and gather their proposals through ”New features tool” will create an interactive environment around your company, where feedback is valued fostering a collaboration that will boost your business. You have now the tool to break down today’s communication barriers, to ensure that everyone has access to the support they need while actively gather ideas for the continuous development of your products.

Ready for localized content

HelpBus.online, is a comprehensive platform for you company to disseminate among you customers localized suport documents and user guides by making them available in multiple languages. This allows customers with diverse linguistic backgrounds access and better understand your product information conveniently browsing through product documentations in their preferred language.

Your walk, your look, your style, your way

Your product documentation can look the way you want perfectly align with your company’s visual standards using CSS. Whether it is the layout, fonts, colours, or other design elements, you have complete control over how your documentation is presented, ensuring it meets both technical and aesthetic standards. This ensures you brand consistency is maintained delivering a professional and branded experience to your customers.

Rest green, but allow online content to fly direct to PDF or Printer

At their choice, your customers will easy print the products documentation to PDF or directly on paper. Reduce paper waste and remain green without spending valuable resources to mass print documents that can be delivered online, while offer your customers the choice to have a physical copy for your products documentation if they prefer so.

Your content, your data, you decide where to use it

Seamlessly transfer your product documentation using the JSON format, ensuring quick and efficient integration across platforms. JSON's lightweight and structured format simplifies data exchange, making it easier for your company to share detailed product information, user guides, and update them easy without complications, without extra working hour, without extra coding and expensive IT specialists, without files to upload or download. By using JSON, you can guarantee that your documentation is readable, easily editable, and compatible with various systems, streamlining the process of delivering accurate information to your customers and partners.

Product documentation any device instant access +

With HelpBus.online, your customers enjoy seamless access to the products documentation and user guides from any device, whenever they need it. Whether they’re using a smartphone, tablet, or computer, they can quickly retrieve the most up-to-date information since mass dissemination of your documentation revisions become possible. In addition to immediate access to products documentation, your customers can tap into the collective knowledge of the online community. This means they benefit from not only official resources but also real-world insights and tips shared by others.

Analytics for data-driven decisions

You receive through HelpBus.online Insights from customers on how your documentation and ultimately your products are being used. Track user interactions, popular content, and frequently asked questions to understand customer needs better and make data-driven decisions. This helps you stay proactive in addressing customer needs to deliver permanent improvement of your products.

Interactive is now possible

While paper did not allow you to deliver such type of content, videos, interactive tutorials, and FAQs can complement now the text in your products documentation. You are now able to provide customers with a more engaging and supportive experience so they better understand complex concepts and troubleshoot issues independently.

Continuous innovation in providing support

Comme with us! While you will continue to focus on developing your products we will further continue to innovate, to develop and integrate best practices in providing support for your customers. In such way, even for a side process of your business, you will always have access to the latest technologies delivered through regular updates at no extra cost to affect your profit & loss account of your business.