This article explains how to use HelpBus.online to analyse support tickets, understand client needs, and improve not only your documentation but ultimately your products and services by identifying trends, issues, and user preferences.
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Usually, clients will set content as favourite whenever a feature of your product/service has a certain degree of complexity that will require your client to remember how to use it. Analysis of the favourites shall provide you with hints on what you need to simplify to your product/service.
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