Clarify the product/service documentation Sometimes information is available but it is not “there for the client”. In such occasions you might need to add the information to a place where is more visible, much easy to access for your client. That means you might need to make information more user friendly. It can be achieved by providing more information. Sometimes you might have a text that can be complemented by images. However, images might also need improvement. A step forward might be to add a short movie.
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