Sometimes navigating through support data might be time consuming if there is a huge number of tickets. However, that should not be skerry. A huge number of tickets is not necessarily an alert that something is wrong with your product or service. Help Desk is often accessed by the clients in order to learn how to use a product/service rather than as result of a malfunction. As such, we identified couple of paths to follow in order to drive conclusions and take action based on the data from the Help Desk.
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