This article explains how to use HelpBus.online to analyse support tickets, understand client needs, and improve not only your documentation but ultimately your products and services by identifying trends, issues, and user preferences.
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www.HelpBus.online provides the opportunity to develop a community of clients that support each other. As such, some tickets might be closed even before being addressed by your Help Desk as the clients provides solutions to one-another. We will further assess those tickets addressed by the Help Desk but there is nothing wrong to include in the analysis the tickets solved with by the community.
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